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JAECOO PRIME PROTECTION PROGRAMME

FAQ

1. What does betterment mean?

If new original parts are used to repair Your Car and as a result of which Your Car is in a better condition than it was before the damage, You would be required to contribute to its betterment, a proportion of the costs of such new original parts. Your contribution would be according to the following scale:

Age of Your Car(Years) Rate of Betterment
less than 13 0
13 15%
14 20%
15 25%
16 30%
17 35%
18 and above 40%

2. What does agreed value mean?

Agreed Value is the maximum amount that insurance will pay for Your Car, less any Excess (if applicable) if Your Car is stolen or totally destroyed. The Market Value of Your Car at the time of the loss will not be taken into account.

3. What is covered under limited special perils?

Loss or damage caused by flood, typhoon, hurricane, storm, tempest, volcanic eruption, earthquake, landslide, landslip, subsidence or sinking of the soil / earth or other convulsions of nature, where claim amount is limited only to RM20,000.

4. How do I claim special perils

Lodge a police complaint. Then, submit the police report and repair invoice to insurance company. Claim Advisor in JAECOO’s Authorized Body & Paint Centre will assist to submit the documents

5. Can Accident Inconvenience Allowance be claimed for repair due to natural disaster and how to claim it?

  • Yes, customer is entitled to claim Accident Inconvenience Allowance up to 5 days under own damage, subject to adjustor's report for natural disaster.
  • Customer needs to fill up their bank details in the claim form when sending in their car to the JAECOO Body & Paint centre. The insurance company will then bank in the approved allowance amount based on accounts detail given by customer.

6. Accident Inconvenience Allowance of RM100/day for 5 days is for each policy period or each damage?

The cover is limited to one (1) occurrence in each Period of Insurance and no reinstatement of coverage is allowed.

7. Can I claim Accident Inconvenience Allowance if my car breaks down?

No, Inconvenience Allowance is only for accident insurance claim.

8. Does the 5 days for Inconvenience Allowance includes waiting period for insurance approval and parts arrival?

No, Insurance will pay You an allowance of RM100 per day for the repair period recommended by Adjuster up to a maximum of five (5) days. They will not pay any amount which exceeds the repair period recommended by Adjuster even if the actual repair work takes a longer period to complete. If the repair work is completed sooner than expected, they will only pay You the actual number of days required to complete the repair work.

9. Are the window glasses covered under windscreen coverage?

Yes, windscreen, window or sunroof glass of the car is covered under windscreen coverage. If Your claim is for the damaged glass only and no other damage, Insurance will not deduct any Excess, and You will not lose Your No Claim Discount entitlement.

10. How many times can I claim windscreen coverage per policy period?

If the damaged glass is replaced, the cover provided by the policy comes to an end as soon as the glass is replaced. If You wish to enjoy continued coverage, You can reinstate the benefit for an additional premium.

11. Does PA cover the car owner alone or any driver? Are the passengers covered under this benefit?

PA covers the car owner and any authorized driver as well as the passengers. In the event of the driver or passengers demise before payment is effected, payment of benefits will be made to their legal personal representatives provided such legal personal representatives comply with all the terms and conditions.

12. As a J-PPP customer, I'm entitled for free towing across Malaysia, however, do I have to pay the toll fee?

Yes, customer has to pay the toll fee and miscellaneous charges.

13. If my car met with accident in Thailand, Brunei or Singapore, do I have to bear the towing fee to Malaysia border?

Yes, customer must bear the towing fee up to the border. Once reached Malaysia’s border, the towing fee will be free (excluding the toll fee and miscellaneous charges).

14. Do I need to lodge police complaint to claim Car Break-In Allowance? What does this benefit cover?

Yes, an official police complaint is needed to claim this benefit. This benefit covers loss of personal valuables such as - Smart Tag, Touch n Go card, national registration identity card (“NRIC”), driver’s licence, credit cards or charge cards, access cards, eye glasses, personal electronic devices (such as mobile phone, power bank, tablet, laptop, camera), wallet, handbag, purse, keys (except keys to Your Car) and shoes

15. How many times can I claim Car Break-In Allowance per policy period?

The cover is limited to one (1) occurrence in each Period of Insurance. Insurance will not be deducting any Excess and You will not lose Your NCD entitlement and reinstatement of this cover is not allowed

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Premium Protection, Ultimate Assurance

JAECOO Prime Protection Programme

Experience unparalleled security and peace of mind with the JAECOO Prime Protection Programme. Designed to safeguard you and your vehicle, our comprehensive coverage ensures you are protected against unforeseen events. Trust in our commitment to excellence and enjoy every journey with confidence and assurance.

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BETTERMENT-FREE UP TO 12 YEARS

In the event of a vehicle incident, your car will receive repairs with new original parts with no betterment fee for up to 12 years.

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AGREED VALUE UP TO 12 YEARS

If there is a total loss or theft claim, you will be fully reimbursed for the insured amount during the first 12 years.

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KEY CARE ASSURANCE

The loss or damage of your car key(s) due to theft will be covered.

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PERSONAL ACCIDENT COVERAGE

Travel with assurance with up to RM20,000 road coverage.

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LIMITED SPECIAL PERILS

Insurance up to RM20,000 is available for your vehicle if affected by natural events.

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FAST-TRACK CLAIM APPROVALS

All claims up to RM30,000 is available for your vehicle if affected.

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ALL-DRIVER PROTECTION PLAN

All drivers are included in our coverage, ensuring worry-free journeys for everyone.

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UNLIMITED TOWING SERVICE

Round-the-clock towing service available for accidents or breakdowns.

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ACCIDENT RELIEF BENEFIT

Earn a daily allowance of RM100 during your vehicle's repair period.

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CAR THEFT ALLOWANCE

Reimbursement for valuables lost from your vehicle due to a break-in or robbery.

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100% GENUINE PARTS

Ensuring your trust with repairs that use only genuine parts.

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NO EXCESS REQUIRED

No excess fees will apply for accident, theft, personal coverage, or related inconveniences.

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